updated 14 Dec 2012, 23:19
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She guards the door to where Travolta and De Niro party
by Zul Othman

To clubbers, she is the "door bitch" - the first person to greet or reject you.

But Miss Chloe Kim Frugtniet, 28, is no ordinary keeper of good taste, image and fashion sense.

Besides having been named one of Singapore's hottest single women by men's magazine FHM Singapore in February, she is the one that stands between the aspiring clubber and the exclusivity of the hugely popular Ku De Ta at Marina Bay Sands.

Door bitch?

No, she tells you nicely, I'm a "guest relations leader".

For the record, she doesn't mind being called the door bitch.

She is discerning about who she lets in, so she sometimes has to be polite but firm.

The well-heeled clubbers at Ku De Ta demand an ambience that exudes class. So inevitably, some clubbers react rudely.

"I was called a bulldog once when dealing with a difficult customer," confesses the animated Miss Frugtniet as she sits perched on her table inside the club's exclusive and members-only lounge.

Ku De Ta, nestled at one end of Marina Bay Sands' world-famous sky park, is the place to see and be seen.

Gawkers are drawn to its doors because it is known to host popstars and top celebrities.

And because the rich and famous demand prudence and privacy, Miss Frugtniet's job becomes even more critical.

Nothing gets past Miss Frugtniet and her team. She oversees everything from the VIP guest list to making sure regular customers are served their favourite tipple.

If you are not on the guest list, or are unwilling to make table reservations - some of which can cost up to $2,500 upwards - you won't be able to get past Miss Frugtniet.

As the bearer of such bad news, Miss Frugtniet - who is of Eurasian and Chinese parentage - is often on the receiving end of irate customers.

They get upset for various reasons, she says.

Some sneak a peek at the reservation list and pretend to be someone important so they can gain entry.

But these imposters - some of whom even claim to be rich and famous - are not above kicking a fuss when they're found out.

Others cry foul because they think prices at the club are too high.

It's a tough job but someone's got to do it, she says.

"I am human and I am just doing my job... I don't think I am harsh.

"For me, it is always about being polite to everyone I meet," adds the tall and slim Australian, who moved to Singapore 2 1/2 years ago.

She concedes that people have all sorts of strange impressions of her job.

The door bitch, she said, is not about wearing cleavage- revealing, body-hugging dresses while doling out attitude to everyone who passes through Ku De Ta's doors.

To her, the job is about dealing with people. And as professional as she tries to be, Miss Frugtniet claims customers can be plain mean.

"In my five months here, I've seen customers get angry and throw tantrums just because they don't get what they want," adds Miss Frugtniet. But she also meets customers she can't quite figure out.

"One time, an Asian man threw a $1,000 note in my direction, just to show us that he could afford the $38 cover charge," she sighs.

And then there are the big spenders.

"There is this customer who comes to the club each month. He likes my company and insists on buying me champagne each time he is here," says Miss Frugniet.

His preferred brand? Champagne Cristal, which retails at Ku De Ta for $2,200 onwards for each bottle.

"Each time he comes here, he would buy five or six bottles for the girls at the club to drink.

"The funny thing is he never touches the stuff; he only drinks whiskey. Sometimes I wonder what's his angle, why is he spending so much money?"

She appreciates his generosity, she says, and is sometimes flattered. But some attention, she says, she can do without.

"Being single and working in a club, the guys always try their luck," she laughs nervously.

"Sometimes they turn on the charm to avoid paying the cover charge.

"Other times, they'd try and hit on me because they think they're Caucasian and we Asian girls will fall all over them.

"They try but it doesn't work on me. I'm here for work and not to hook up."

As a guest relations leader, it is her job to make sure clubbers feel as comfortable as possible.

But she draws the line at giving her personal details.

"Being in guest relations, I have to give my number to customers so they can make reservations," explains Miss Frugtniet.

"But some use this as an excuse to ask me out. I've learnt to be selective these days, and very careful not to give my number out to anybody," she smiles.

What's the best part of working at Ku De Ta? "I enjoy working here because you get to see celebrities regularly," she giggles.

"This year, we've met actors John Travolta and Robert De Niro, which was fun."

"But the downside is that you are also working in a club frequented by people with a lot of money and sometimes they can treat you badly just because they're rich," she adds.

Secrets of the trade

1. Be polite and patient with the ladies, because they are the tougher ones to handle.

2. As for the men, be professional but never be afraid to decline any requests not related to the job.

3. Stay happy and always smile. That's my personal mantra - pray that I am granted inner strength to last me through all sorts of situations at work.

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