updated 15 Nov 2010, 10:20
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Wedding almost turns into nightmare

If you want to hold your wedding dinner at our hotel, you have to promise not to wear your wedding gown or evening gown. Oh, and you cannot greet your guests at the hotel lobby either.

These were the 'rules' laid down by a Singapore hotel for a bride whose wedding was to have taken place there this weekend.

According to the mother of the bride, Mrs Liang, 50, the family was informed of these 'rules' only four days before the wedding dinner.

Mrs Liang said that her daughter, a 28-year-old Singaporean engineer, decided to marry her long-time Malaysian boyfriend.

As the couple planned to hold a larger-scale wedding dinner in the groom's hometown of Sabah, they decided to host a smaller celebration with only five tables in Singapore, with only family and a few close friends in attendance.

Mrs Liang told Chinese evening daily Lianhe Wanbao: "In early March this year, we decided on this hotel in downtown Singapore. We found the hotel's prices to be very reasonable,and it offered good food and was at a good location."

She also said that a $500 deposit had been given to the hotel.

However, as the big day approached, no one from the hotel contacted Mrs Liang. It was when Mrs Liang called the hotel yesterday did she learn of the 'rules'; the wedding dinner was to be held on Sunday, a mere four days later.

She added: "The hotel staff told me that there was another couple getting married on the same day had booked 40 tables. Since we've only booked five tables, the hotel would not allow my daughter to wear her wedding gown or even an evening gown to her wedding dinner."

The couple was not allowed to receive their guests at the hotel's lobby, and needed to stay in the VIP room while waiting for their guests to arrive.

"I really don't understand. Does this mean that we're being sidelined because we've only booked five tables?, "she asked.

In its reply to Lianhe Wanbao, a hotel spokesman confirmed that it received a complaint from Mrs Liang. However, the spokesman added that the terms and conditions regarding the wedding dinner were explained to the bride, Ms Liang, when she confirmed her booking earlier this year.

"As we have another couple hosting their wedding dinner at the hotel that night, we have to respect the wishes of that couple as well. Ms Liang was informed of the circumstances when she made the booking, and agreed to the terms before she paid a deposit," the spokesman told Wanbao.

Responding to Mrs Liang's complaint, the hotel said that it was a miscommunication that resulted in the disagreement and that it has already returned the deposit.

An industry expert that Lianhe Wanbao spoke to said that in cases like these, couples with larger bookings will have priority.

"As the other couple might have made their 40-table booking earlier, and also requested that there be only one couple at the lobby, the hotel would have to accommodate those requests. In cases like these, couples with smaller bookings will be asked to co-operate.", the expert said.

However, the expert also added that other couples who were affected by such conditions would be informed in advance, and hotels would also try to make alternate arrangements so that both events will meet everybody's expectations.

For Mrs Liang, however, the terms laid down by the hotel were far from satisfactory.

"When the hotel informed me of these terms, I requested for a refund of my deposit on the spot. I managed to make a booking with another hotel, and the other hotel never made such unreasonable requests."

readers' comments
What if they get 2 bookings for the same no. of tables??
"Lom Chiam Pass" the winner will get all. The loser -
too bad.
Posted by lovemelovemenot on Sun, 31 May 2009 at 16:55 PM
hmmm i think its better to look at ones budget .... if can't afford it but trying with neck long long ..... then ..... no face say no face lar .....

if you were to book 40 tables (480 guests) most like quite a dozen will be overseas ..... and in a 5 star hotel .... its got to be some big shot ...... if its you ... would you want some other couple stealing your limelight ..... by wearing a gown and what what ..... wouldn't your guest be wondering .....?? want to fight pick a fight you can win ... and not be a sore loser .....

if you really want your privacy and limelight go book a club house with 5 tables ...... or if you like to share decos try a mass wedding .... but try not to hitch .....
Posted by macy54321 on Sun, 31 May 2009 at 01:15 AM
Not surprise if it is a 5-star hotel. They don't welcome people who book only 5 tables. But, if you book the whole ballroom they will open both arms to welcome you. In addition, they will call you "Ah Pah".
Posted by Importer on Sat, 30 May 2009 at 18:25 PM
......... come to think of it.... The hotel must have come up with such plan so that they can chase the couple away so that they can sell the 5 tables to the other wedding couple.... maybe they paid a +++++ price for each table. If this is true... then we have lagi ALL BOYCOTT this lousy cheating $$$$ hungry. ANGRY
Posted by nicchung on Sat, 30 May 2009 at 11:51 AM
CASE must look into this. Please reveal the name of the hotel so that other couples will not be cheated. The hotel should have handled or arranged it more professionally. I will not be going there for makan forever too. SHAME to Singapore hotels.
Posted by nicchung on Sat, 30 May 2009 at 11:47 AM
Not allowing the bride to put on her gown and receive her guess at the lobby is really absurd. What sort of service is this? Please reveal the hotel's name so that others will not become victims of this lousy and discriminatory service.
Posted by desmondsoh on Sat, 30 May 2009 at 11:46 AM

Hotel California perhaps.. How to reveal ? Kenna sue till pokai.
Posted by pantuchaluahu on Sat, 30 May 2009 at 10:12 AM
yes - pls reveal who is the terrible hotel!! will boycott it! how terribly their policy is...they have ruined another's couple's wedding..what kind of ridiculous ruling is that?! And the other couple with the 40 tables r terrible too to demand that that would only be one couple. Selfish! Pls name them and SHAME them!


I hope the right authorities are looking into this! Can our Singapore society let the hotel and couple get away with this?
Posted by pink_fox on Sat, 30 May 2009 at 10:01 AM
I think it's rather strange that hotel has such policy. Does all hotel have such policy ? A wedding is the happiest day of a woman's life, requesting not to wear a wedding gown or welcome guest at the hotel lobby is rather ridiculous. Even they have booked only 5 tables, I think the hotel should handle this matter in a more professional manner as they are still the customer.
Posted by celes1005 on Sat, 30 May 2009 at 09:51 AM
hmm really curious which hotel is that ???
Posted by byakuya10 on Sat, 30 May 2009 at 01:00 AM

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